Reco

You need to have an admin account in order to connect to Freshservice integration. For getting activity logs you also need to be on Enterprise plan.

You can access Support Portal from your account

Click on your profile picture on the top right corner of your portal

Your API key will be available below the change password section to your right

Enter you Instance &amp; API Key &amp; click Connect

For example if your domain is ​<code>reco</code><code>.freshservice.com</code> you need to paste only <code>reco</code> as Instance

1. Login to your Support Portal
 You can access Support Portal from your account
 
 
2. Click on your profile picture on the top right corner of your portal
3. Go to Profile settings Page
4. Your API key will be available below the change password section to your right
 You may see captcha there
 
 After captcha you will see the api token
 
 
5. Enter you Instance &amp; API Key &amp; click Connect
 For example if your domain is ​<code>reco</code><code>.freshservice.com</code> you need to paste only <code>reco</code> as Instance

At some rare cases, when API Key was firstly created, but then disabled you might need to enable it back. For doing that you should logic as user ​

Onboarding Guide - Freshservice

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Track the progress of all tickets related to your company.

Tickets portal.

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How to connect?