Prerequisites
The user performing the integration must be an Administrator/Owner of ServiceNow
A Reco user with Admin Role
Make sure you don’t have any ACL/IP ACL, business rules, or data policy constraints in ServiceNow
The ServiceNow Administrator should have the following roles to access corresponding tables:
sys_properties | Admin | Get system properties configurations records. |
sys_user
pwd_user_lockout locked_mfa_users mfa_high_privilege_users
| ITIL | Get system user records. |
sys_audit | Admin | Get system audit records for other tables to fetch delete information. |
sys_attachment | Admin | Get attachments properties |
Integrate ServiceNow with Reco
Login to the Reco Platform
Click on "Configurations" and then "Integrations"
Locate the "ServiceNow" object, and click on "Add Integration"
Fill in the parameters
ServiceNow instance name: If your company’s ServiceNow address is https://instance-name.service-now.com, copy "instance-name".
Username and password - The username and password of the user with the permissions to the required tables
If the integration was successful, the ServiceNow Integration status will become "Active"