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Onboarding Guide - Jira Ticketing
Onboarding Guide - Jira Ticketing
Gal Nakash avatar
Written by Gal Nakash
Updated over 11 months ago

Prerequisites

  1. Make sure that you have the right permissions to generate an API token in Jira

  2. A Reco user with Admin Role

Integrate Jira Ticketing with Reco

  1. Login to the Atlassian platform, or click here

  2. Under "Security" -> "API Tokens" click on Create and manage API tokens

  3. Click on "Create API token"

  4. Name the token and click on "Create"

  5. Copy the given API token, and keep it aside

  6. Login to Reco

  7. Click on "Configurations" then click on "Integrations"

  8. Locate the "Jira Ticketing" object and click on "Add Integration"

    SCREENSHOT

  9. A new screen will open, click on "Allow"

  10. Fill in the following fields, and click on "Reinstall into Workspace"

  • Jira API Token - The previously generated API Token

  • Email - The user's email address

  • Server URL - The server URL, typically: https://<company_name>.atlassian.net

11. If the integration was successful, the Jira Ticketing Integration status will become "Active"

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